phone number

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  shanfinley · Member · Feb 18, 2019 at 8:53 pm

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  I need to speak to a human at WordPress
  Does anyone have a number? I have searched everywhere. I was charged for a blog that I have no way of accessing, therefore no way to cancel or anything! I need contact information.

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  staff-doublebassd · Staff · Feb 18, 2019 at 11:32 pm

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  Hi there,

  We do not provide phone support, all of our support is through online communication – but, I would be more than happy to assist you.

  I can definitely assist you in cancelling and refunding your purchase. However, the upgrade that was charged to you is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!

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  shanfinley · Member · Feb 19, 2019 at 1:13 am

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  When I searched the number posted on my bank account, it came back tanologymobilespraytans.blog. I have tried everything I know to access that blog but nothing is coming up. (email visible only to moderators and staff) was the email associated with the blog.

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  kokkieh · Staff · Feb 19, 2019 at 6:49 am

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  Hi there,

  Please use that unique code that appears on your bank statement, and enter it into the transaction ID field on our account recovery form:

  Recover Your Account

  https://en.support.wordpress.com/transaction-id/

  Then someone will follow up via email to help you regain access to the account that owns that site.

  Or, as staff-doublebassd said above, you can use the Contact Us link on https://wpchrg.wordpress.com/ to contact our billing support team directly for help with a refund.