Phone Number Validation Error during checkout

  • Unknown's avatar
    quercusdei · Member ·

    Good afternoon!

    I’m re-opening my blog and decided to purchase the Premium level account. The issue is, when I input all my information (Name, Address, Phone, Payment info) and then click ‘Submit’ I receive the message:

    ‘There was an error validating your contact information. The field ‘phone’ is not valid.’

    I have entered my number completely correctly, with the country code and all, and I’ve attempted to complete the form multiple times on two different computers (a desktop PC and a Macbook laptop) as well as two different web browsers (Google Chrome and Microsoft Edge).

    I’m hoping this issue can be resolved as I’d very much like to get my blog up and running, and before my discount code expires tomorrow (the 13th of August).

    Site: https://theessentialpointcom.wordpress.com.
    WP.com: Yes
    Correct account: Yes

  • staff-totoro · Staff ·

    Hi there,

    We’d like to take a closer look, but will need more info about the phone number you used so we can check that out.

    Since this is a public forum and I don’t want you to share that info here, I have emailed you at the address we see in your account settings. Please check you inbox for our message, thanks!

  • The topic ‘Phone Number Validation Error during checkout’ is closed to new replies.