PHP out of memory error

  • Unknown's avatar
    stevesmithefb483f0b4 · Member ·

    Hi,

    One of the sites that I’m working on is experiencing an out of memory error. I’ve usually worked on sites that were hosted elsewhere (Kinsta, Bluehost, HostGator) but not WordPress.com.

    I’ve asked for a login to the WordPress.com dashboard to see if I can get access to wp-config.php to raise the memory limit. I’m assuming I can edit the file through the main console. Is this the best way to resolve this issue or do I need a WordPress.com engineer to do that?

    Site: (email visible only to moderators and staff)/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    stevesmithefb483f0b4 · Member ·

    For reference, it’s my understanding that I need to change

    This:
    define( ‘WP_MEMORY_LIMIT’, ’64M’ );

    To:
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    You’ll need to contact your hosting service provider for help with this.

    Please note that your site at txcumm.org is using the WordPress.org software and is hosted elsewhere, likely by 1&1. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    In this case, since the issue seems to require increasing the memory limit, you will need to contact the hosting service provider for help as only they can do it for you.

    Regards

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