Pictures not loading on product pages

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  info8990c393de4 · Member · Oct 2, 2020 at 3:26 pm

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  Hi there, i’ve just gone to put our wordpress site live and the images for the product pages don’t seem to be loading. Can anyone help as to why? Thanks!!

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  staff-ozmodiar · Staff · Oct 2, 2020 at 6:31 pm

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  Hi,

  Can you share the URL of your website?

  I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open source WordPress software, but hosted elsewhere.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  countrycrockeryhire · Member · Oct 2, 2020 at 6:58 pm

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  Hi there,

  Thanks for your message. Our user name is @countrycrockeryhire and website is http://www.countrycrockeryhire.com we are definitely on the .com site as have a business license.

  Thanks!
  Ellie

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  staff-blorbo · Staff · Oct 2, 2020 at 7:15 pm

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  Since this is on our Business Plan, would you please contact our live chat support at https://wordpress.com/help/contact where they’ll have the right tools to help you with this? :)

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  countrycrockeryhire · Member · Oct 2, 2020 at 7:26 pm

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  Yes thanks for the advice.