Plan Inquiry
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Hi, I’m having problems determining what plan my website is under as its on an older version of wordpress (5.6.7) and i can’t find the features described online to check purchases etc. Will this problem be fixed once i upgrade to the latest version? I haven’t upgraded it so far as i’m having problems backing up the existing files and worry I might lose information in the process. Any help is greatly appreciated, thank you.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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