Please cancel my subscription

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  mobilityhelp · Member · Mar 5, 2017 at 4:40 am

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  Hi,

  I received an email from you that my subscription will be renewed in May. I am not using this anymore. Please cancel my subscription. Please confirm it has been cancelled by emailing me at (email visible only to moderators and staff) that it has been cancelled.

  Thanks,

  Dan LHeureux

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  staff-ozmodiar · Staff · Mar 5, 2017 at 5:51 am

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  I would love to help you with that. However, the issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.