please cancel my subscription/account.

  • Unknown's avatar
    odestospace · Member ·

    hi i no longer use my site and saw that i was charged for another year. it should have been charged on december not november and I was going to cancel my subscription but was charged. I would like to cancel it asap and get a refund please. thank you

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    According to our records, this renewal has been disputed with your credit card company, yes?

    As a reminder contesting a charge is treated by your bank as an indication of possible fraud, and they are not meant to handle simple refund requests. Because of this, during the period of time your bank is investigating this charge (which can last several weeks) we are unable to take any action on your account.

    The good news is that you can contact your institution and let them know that you no longer wish to contest this charge. Once we see the chargeback is cancelled on our end, we’re happy to issue a full refund on our end, thanks!

  • Unknown's avatar
    odestospace · Member ·

    hello! thanks for your help and reply! the case was canceled on my paypal account and it is no longer contested. will you be able to help me get a refund? thank you

  • staff-blorbo · Staff ·

    Thank you for canceling the dispute. The transaction is still being held, but we’ll continue to check on this and will refund it as soon as we’re given the option.

    In the meantime, if I can help further, please let me know.

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