Please cancel this wrongly continuing subscription

  • Unknown's avatar
    rebeccalucysanchez · Member ·

    Please please cancel this wrongly continuing subscription – I have not used this for 5 years now – I have no idea what my passwords are any longer so every time I have attempted to cancel it I haven’t been able to. I’d have written to you most years and never got a response more than cancel it from within your account and yet I can’t get into my account- please please cancel it – the website is http://sanchezfamilytravel.com/

    My phone number is [redacted by mod]
    Email: (email visible only to moderators and staff)

    You have charged me every year for something I don’t use and can not get into my account to change. Please help me. Please cancel and Please refund me for the 5’years I haven’t used your service.

    Best wishes, rebecca sánchez

  • Unknown's avatar
    rebeccalucysanchez · Member ·

    So frustrating that when I have pressed the only customer service contact button available in the “renewing my subscription email” that you have sent it to a public forum !!!!
    How do you get hold of these people???

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, Since WPcom does not have phone support and this is a public forum you’re posting to, I’ve removed your personal info.

    If you are unable to access the account that owns sanchezfamilytravel.com, please read this guide https://wordpress.com/support/account-recovery/ and use the account recovery form there. Since you say you’re being charged, you’ll have proof of ownership. The Accounts team will get back to you.

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