please check you Primary site jetpack connection error message

  • Unknown's avatar
    roshoshin · Member ·

    Hi, on desktop app, I cannot connect to my sites any more: I get this error message: ‘please check you Primary site jetpack connection.’ On the browser I can connect and see my sites, I can hide and unhide them. There is one site that does not exist anymore and is spooking around, I wonder if it is the ‘primary site’ that the WP app is not finding? I already un/reinstalled the windows app, but it seems there are some legacy configurations somewhere? Someone can help? Thanks!

  • staff-totoro · Staff ·

    Hi there,

    It sounds like one of your sites is having a Jetpack connection issue. We do not use Jetpack on WordPress.com in this way (the functionality is native and not added via a plugin) so for help in getting your connection issue squared away you will want to reach out to the Jetpack support staff at:
    https://wordpress.org/support/plugin/jetpack/

    As long as the site has a working Jetpack connection, you should be able to connect it via the app. Hope this helps point you in the right direction!

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