Please check your Primary Site's Jetpack connection

  • Unknown's avatar
    hanaisfinechina · Member ·

    Hi there, having trouble with my site sincerlyextra.com

    Just added the domain to WP.com and now im unable to go to My Site(I need to update the privacy settings to launch the website)

    I get the error: “Please check your Primary Site’s Jetpack connection”

    I can however get to my wp-admin and the wp.com settings.

    Could you help me fix this and set my site to public? Thank you!

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    This is the support forum for our free sites (which do not have the ability to upload plugins/themes) so they do not opperate in the same way as your site does. However, your Business Plan upgrade includes priority live chat support that you can access 24 hours a day so with this in mind you are encouraged to reach out to us here, and we can take a closer look at your issue in realtime.

    Live chat support is staffed by our business support team and they are better able to handle your issue. Also there is no need to wait for a reply as you must do here in the forums:

    You can start a live chat session here at any time:
    https://wordpress.com/help/contact

    Hope that helps. Please let us know if you have any more questions.

  • The topic ‘Please check your Primary Site's Jetpack connection’ is closed to new replies.