Please check your Primary Site’s Jetpack connection

  • Unknown's avatar
    podemosamsterdam · Member ·

    Hello there, I’m experiencing several difficulties with wordpress that I don’t know how to deal with. The website URL is https://podemospaisesbajos.wordpress.com and is working fine, however, I cannot access the website from my WordPress account like I used to.

    First, I tried to access wordpress with my current user name (that is, the name of my blog) and didn’t work as it used to. I had to log in with my email account and it did work but, to my surprise, the blog settings were reset to an older version. So now the only thing I see is the old picture and name. From dashboard I cannot access, make changes or edit the blog because when I click on Mysite the message ‘Please check your Primary Site’s Jetpack connection’ appears.

    I have verified the jetpack connection as is recommended using the suffix xmlrpc.php, which returned ‘XML-RPC server accepts POST requests only.’

    Logging in with the suffix wp-login.php does not give me access to the website either.

    Any idea what is causing this and how it can be fixed? Any help is appreciated!

  • Unknown's avatar
    staartmees · Member ·

    That site is connected to another account of yours podemohola. Log out from current podemosamsterdam and log in again as podemohola.

  • Unknown's avatar
    podemosamsterdam · Member ·

    Thanks for your quick reply!

    However I do not understand what you mean…

    podemosholanda was the previous name of the blog, which I changed to podemospaisesbajos couple of months ago, September to be exact. I do not recall having a different email account linked to the site.

    As I said before, first I tried to log in with current podemospaisesbajos.wordpress.com user name and it said that user didn’t exist. Weird when that’s the user name I used to log in with.

    Then I tried with the email account associated to this site and I was able to access the wordpress main dashboard where I saw the user name, picture and some other basic info reset to previous info but I couldn’t access MySite due to the jetpack connection.

    So I’m a bit lost because I don’t get what happened or how to solve it.

  • staff-totoro · Staff ·

    Hi @podemosamsterdam

    To clarify, the site podemospaisesbajos.wordpress.com is not under your @podemosamsterdam login, but instead the site is listed under the login of another WordPress.com user with the username @podemohola instead.

    Is it possible that you have more than one login with us? Please sign out as @podemosamsterdam and instead sign in as @podemohola and then you will be able to access podemospaisesbajos.wordpress.com

    If you do not recall the password to your @podemohola account, you can reset it here: https://wordpress.com/wp-login.php?action=lostpassword

    Hope this helps point you in the right direction!

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