Please check your Primary Site's Jetpack connection wp-admin

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  jforager1 · Member · Dec 19, 2020 at 9:10 pm

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  Hi, the following thing keeps popping up when I log in:

  Please check your Primary Site’s Jetpack connection
  wp-admin

  I’ve googled for tutorials on how to fix this and none of the ones I found work. My back end does not have the same links they say are supposed to be there. I’m actually simply trying to access my domain to transfer it to Squarespace as WordPress in general has been much more complex (and continues to prove so) then I need. Every time I click “domains” from “My Site” it loads a blank page.

  Please help.

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Dec 20, 2020 at 11:39 am

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  Hi there!

  Please jump in on a live chat directly from https://wordpress.com/help/contact. Our support team there has the necessary tools to help you with this :).

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  jforager1 · Member · Dec 20, 2020 at 3:11 pm

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  When I click on that link nothing loads for me to contact anyone.

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  staff-mckluskey · Staff · Dec 20, 2020 at 4:30 pm

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  Oh, I see. I have just sent you an email, please reply there to get in touch with our support team.

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  jforager1 · Member · Dec 20, 2020 at 4:46 pm

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  I was finally able to figure out how to disconnect and reconnect Jetpack. None of the tutorials I found had the correct sequence of buttons to click. I then was able to access my domain and hosting items and proceed with canceling the hosting renewal and transferring the domain. Thank you for providing contact information!