please close account
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I have been trying to close account and website is telling me to contact support.
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Hi there,
According to our records when your Personal plan auto-renewed on Feb 2nd 2020, but it appears you have contested this charge with your bank, stating that it was fraudulent.
When a bank investigates this kind of charge and awards in your favor, a fine is levied against us by your credit card company. However, in this case the charge was not fraudulent but was related to the renewal of an upgrade on your account with us. More info here: https://wordpress.com/support/payment/chargebacks/#chargebacks
Because we have been fined for this chargeback, it is not possible to make changes to your account, even to close it. To reactivate your account you can pay the chargeback fine here: https://wordpress.com/checkout/shabbyshoesdotblog.wordpress.com#step2
Once that is settled, you can follow the steps here to permanently close your account, which will remove your personal data from our service: https://wordpress.com/me/account/close
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