Please email me about a private and sensitive subject

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  pilots050318 · Member · Mar 5, 2018 at 11:59 pm

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  I need account recovery and don’t know if we have even started our company WP site. Please email or call me ASAP

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  ismaeliea · Member · Mar 6, 2018 at 12:09 am

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  @pilots050318,

  Before I can give you the right answers and point you to the right place for support, can I get a URL site that you are working on please?

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  pilots050318 · Member · Mar 6, 2018 at 12:52 am

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  mistyfjordsair

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  ismaeliea · Member · Mar 6, 2018 at 12:53 am

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  Is it a .com at the end?

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  pilots050318 · Member · Mar 6, 2018 at 12:56 am

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  Yes

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  ismaeliea · Member · Mar 6, 2018 at 12:59 am

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  @pilots050318,

  I apologize but you are using the wrong forum center. You need to know the difference between WordPress.com, and WordPress.org, because they aren’t the same forums. Each have different but some same features. If you still don’t understand, read on.

  You are on WordPress.com Forums, when you would need to be on WordPress.org forums, for this request, as it is for hosted sites, and not for “self” hosted sites under their own hosts.

  Basically, they have they have the same name, but the difference is .org, and .com, and have different options in each. Also, WordPress.com, is where everything is done for you, and WordPress.org, where you are able to manage your servers, etc.

  WordPress.com and WordPress.org have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums.

  I have some links that may be useful:
  — WordPress.com vs. WordPress.org
  — WordPress.org Forums
  — WordPress.org Support Site
  We’re so sorry we couldn’t assist you further, and wish you success on your site.

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  justjennifer · Member · Mar 6, 2018 at 5:48 am

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  @pilots050318 Are you trying to recover access to your existing website at mistyfjordsair.com? If so, have you contacted your web hosting provider, which looks to be islandwebketchikan.com?

  Are you are trying to recover a WordPressdotcom account that is connected by Jetpack to your self-hosted WP site?

  Please let us know.

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  kokkieh · Staff · Mar 6, 2018 at 9:07 am

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  Hi there,

  There is no username, mistyfjordsair, on our system, and also no site with the address, mistyfjordsair.wordpress.com. The domain, mistyfjordsair.com is not registered or hosted with us, and that site is also not connected to any WordPress.com account using Jetpack.

  For access to that domain, please contact your hosting provider directly for help. The WordPress.org forums that @alissonwp linked to above also cannot help you in this case.

  @alissonwp

  The WordPress.org forums only provide support with the WordPress software, or specific plugins and themes listed in the WordPress.org directory. They cannot help with issues surrounding domains or hosting.