Please help! Can't disable two step authentication

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  girlinthemirroredbottle · Member · May 18, 2014 at 6:52 am

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  I factory reset my phone without considering the two step authentication and in doing so, I no longer have WordPress set up in my newly setup Google Authenticator. I want to regenerate the QR code so I can reinstall WordPress on the app, but see no way to do this other than to disable what’s already set up. But I can’t do THAT because I no longer have WordPress on my authenticator. In order to disable it, I have to provide the authenticator code from the app. How can I get WP back on my authenticator so I can carry on business as usual? This is extremely frustrating.

  The blog I need help with is: (visible only to logged in users)

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  girlinthemirroredbottle · Member · May 18, 2014 at 6:59 am

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  Nevermind – as a last ditch effort, I tried a backup code again and it worked. I had tried it initially and it would not work for some reason.

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  rachelmcr · Member · May 19, 2014 at 11:41 am

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  Hi there,

  Sorry for the trouble you had with that! If for any reason you can’t use Google Authenticator to generate a code, you can use a backup code instead. We have more about that here: Two Step Authentication

  It sounds like you got everything sorted out, but please let me know if I can do anything more to help. :)