Please help me get back my blog!

  • Unknown's avatar
    kristiana2394 · Member ·

    Hello,

    I am the admin of the blog.legit.al and I can no longer find the blog on the web or sign in the dashboard. If the blog has been deleted this has not been done by me so please assist as soon as possible.

    Thank you!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • Unknown's avatar
    kristianafilip · Member ·

    Hello,

    I checked with my host providers and it seems that the problem comes from plugins I have to remove. I can’t do that as long as I have no access to the WordPress dashboard. How should I act in this case?

    Thank you!

  • fstat · Staff ·

    Hi there,

    You’re currently posting in the support forum for WordPress.com. Your site is actually hosted on a different platform, which means you’re using the self-hosted WordPress.org software. So, I recommend posting your issue in the WordPress.org support forums at https://wordpress.org/support/forums/

    The community members there will be able to provide guidance on how to resolve the issue you’re facing with your plugins and dashboard access.

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