Please Help me recover my Lost My Password
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Hi. I have filled in all the questions on the Recovery Form but cannot seem to get the Activation Key. Not even right-clicking on the tab and copying the Link Address (‘Location’ in my browser), is helping. I first created my WordPress account on 4/1/2018 and upgraded it to premium on 31/8/2018 and eventually taking up Business Plan on 5/9/2018. You may reach me on (email visible only to moderators and staff)
Please do not use this form for general support questions.
What is your registered email address or username?
zedimsy
I don’t know my registered email or username
What is the URL of the specific blog you are contacting us about?rasdime.com
What email address should we contact you at?(email visible only to moderators and staff)
Proof of Ownership
To help recover your account, we require some information from you to verify your ownership of the account. Please note that we are unable to recover an account without proof of ownership.Do you have a transaction ID? What’s this?
Please enter a receipt or transaction ID:
Transaction ID: (redacted) (encrypted here)
Do you have an activation URL or key? What’s this?
Please enter an activation URL or key:
https://wordpress.com/XXXXX (encrypted here)
Do you have two factor authentication codes? What’s this?
(redacted)
Extra Details
Do you have anything else you want to add? Please note that we cannot accept publicly published material as proof of account ownership.On 31st August, 2018, I paid for Premium Plan and got Receipt Hash 31402353 received in my email: (email visible only to moderators and staff) at 14:19
On 5th September, 2018, I upgraded to Business Plan through Receipt Hash 31487048
Billed To
zedimsy
(email visible only to moderators and staff)
September 05, 2018
Order Summary
Receipt ID: 31487048
Transaction ID: (redacted) (encrypted here)
Item Price
WordPress.com Business
rasdime.com
(Expires: September 5, 2019)* Actual price: $300.00
Discount: $96.00
Total $204.00 -
Kindly reach me on (email visible only to moderators and staff) with info on how to recover my password andWebsite…
Thank You
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Hi mwakesho1,
I see one of our Happiness Engineers replied to your earlier today so please continue to reply there (this will help keep your support in one place and make it faster for us to help).
I’ve removed the transaction ID, card details and authenticator code you shared here — this information should never be shared in a public place as it can be indexed by search engines.
Please let me know if you didn’t receive our last email — it would be worth checking your spam folder if that hasn’t come through.
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