Please respond or cancel and refund…

  • Unknown's avatar
    simplovore · Member ·

    My blog is totally unavailable to me for the past day.
    Many people will see the ‘no service’ message and never log in again.

    I have contacted you three times in the past 24 hours. I’ve gotten three of these:

    Your message is flying through cyberspace to us as you read this. We will get back to you as soon as we can.

    And these. Your WordPress.com Upgrade was purchased successfully.
    Item: Domain Mapping for http://simplovore.wordpress.com
    Cost: $13

    If I don’t hear from you by this evening, please cancel my upgrade and return $26. to by credit card.

    Please not that this is with the 48 period advertised even if your response is not.

    I need to resolve this problem by telephone, so please provide me with a number I can call for a qualified tech consultant.

    Thank You

    The blog I need help with is: (visible only to logged in users)

  • kathrynwp · Staff ·

    Hi there, it looks like you renewed your domain mapping upgrade twice over the last couple of days ($13 X 2), but because the domain simplovore.com has expired and is past the 18-day grace period, the domain registration itself could not be renewed normally. I’ve issued a refund for $26 – it can take 1-2 weeks for the refund to be reflected on your account.

    The domain simplovore.com expired on October 11, 2012, and is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you’d like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $98, which includes $18 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $18. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can’t control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply to this email letting us know. We will then send you a direct request for payment and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

  • Unknown's avatar
    simplovore · Member ·

    Thank you for this information. I just got off the phone with Wild West Domains who told me that I can re-register my domain directly with them as soon as WordPress provides me with the 4 digit PIN number which is associated with the site. So, we’re almost there.

    Please send me the PIN number ASAP so that I can get back to work on WordPress.

    Thank You!

  • kathrynwp · Staff ·

    Hi there, you set your own PIN when logging into your Domain Administration area for the first time. Instructions on how to log in are found here:

    http://en.support.wordpress.com/domains/domain-management/

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