Plug-in

  • Unknown's avatar
    catheyc51 · Member ·

    I purchased a edge theme from theme forest 3 months ago. The demo content would not import. I contacted themeforest and they kept making excuses that all their themes worked properly. The directed me to Qode interactive which is Egde theme. I went back and forth with them for sometime and someone contacted me and said they got the theme imported but the slider revolution slide I wanted which was the Goodwish theme did not import. Never could find it. That was the one I paid for because I wanted that specific layout. Well time dragged on and I finally went in and paid there 50.00 to get the theme up and running in 24 hours that was a month ago. Its been one problem after another. They re created the slide I wanted so when I got to elementor to edit, i didn’t have all the widgets to support the site. Mind you I followed a video Qode posted on their website for this specific theme. I don’t believe all the plugins were there to begin with because the gentleman Im paying from Evanto market sent him to me after I paid the 50.00. He told me From the beginning that there was only a few slides in the package and Goodwish came with 6 themes. Right now Im sitting at a blank slide on my edit with elementor and a image of a image I used for my homepage which it has a double looking image at the top. It looks like they created a image over the one I had and I cannot get it fixed. I also saved several images of the original slide and I looked today and they were all deleted. It maybe because Bluehost was trying to help and its only worse now. I desperately need some help. I’ve got little children that need food, a school for learning and a Bible School plus other needs. They are orphans and I have a Evangelist friend who is 28 and taking care of many of them and many are working in brick kiln’s. I so desperately want to help them. I get pictures if them all every week and they just pray for hope. Thank you. I would appreciate any help you can.
    God Bless

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • staff-doublebassd · Staff ·

    Hi @catheyc51,

    This definitely sounds deeply frustrating.

    I checked your site and although it is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and the dotorg community will be best suited to assist you with this issue:

    https://wordpress.org/support/forums

    These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue.

    In theory, Qode interactive would be the best team to reach out to for this since they are the developers, but it doesn’t appear you have had any success with them.

    I would also continue to keep in touch with support for the Elementor plugin directly for help with this, as it appears you’re using them for your site’s design.

    https://elementor.com/support/

    Hope that helps.

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