Plug-in crashed my site

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  balhindi · Member · Nov 13, 2021 at 5:29 am

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  My website crashed after installing a plug-in and now I can’t acess my site I also need my ftp credentials which seem to be different than my login for the site what can I do

  Correct account: Unknown

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  supernovia · Staff · Nov 13, 2021 at 6:39 am

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  Hi there, could you send a link to the site? It sounds like it’s not hosted here, and I don’t see sites on your account.

  Since the error involves a plugin, these tips from WordPress.org may help:
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  I’d recommend contacting your hosting company for more help with that if needed. Then reach out to the plugin provider.

  Going forward, you’ll want to use the correct support forums for self-managed WordPress sites:
  https://wordpress.org/support

  Good luck!