Plug-in issue

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  kern4research · Member · Mar 27, 2019 at 7:31 pm

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  My submit a consultation request button is not working on our website.

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  fstat · Staff · Mar 28, 2019 at 12:31 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  kern4research · Member · Apr 1, 2019 at 3:20 pm

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  http://kernresearch.org/

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  supernovia · Staff · Apr 1, 2019 at 7:39 pm

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  Thanks, I can confirm that site is not hosted here on our servers. But I did check to see which plugin you were using so we could point you in the best direction for help.

  I would contact your host first to see if the mail is getting stuck on their servers. If it’s not, you can find support for your contact form here:

  https://wordpress.org/support/plugin/contact-form-7/

  Good luck. :) And for the differences between our managed site hosting service and your own installation elsewhere, this will help:

  WordPress.com vs. WordPress.org

  Cheers!