Plug in issue

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  agaujean · Member · Nov 26, 2019 at 6:07 pm

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  Server error when trying to update webpage using the Phlox plugin

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  staff-doublebassd · Staff · Nov 26, 2019 at 6:47 pm

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  Hi there,

  What is the URL of the site you are referring to?

  I do not see any sites connected to the account you are contacting us from. Is it a WordPress.com hosted site?

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  agaujean · Member · Nov 26, 2019 at 6:59 pm

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  Hello,

  I am working off a WordPress.org hosted site. Does that change anything? I am not familiar with this and I am pretty confused!

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  staff-blorbo · Staff · Nov 26, 2019 at 10:49 pm

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  Yes, because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.

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  agaujean · Member · Nov 27, 2019 at 7:02 pm

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  Thank you for your response. I am going to use something else.

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  staff-zinnia · Staff · Nov 27, 2019 at 8:41 pm

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  No problem :)