Plugin cancellation/ refund

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  jimzoomhealthconz · Member · Apr 3, 2022 at 8:07 pm

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  Hi, I have bought several WordPress.com plugins to be installed on a hosted solution but I cannot find anywhere to get refund on my Purchases tab. i.e. the Active upgrade screen is blank but billing history is correct. Any information would be most appreciated. Many thanks.

  Kind regards
  Jim

  I don’t have a site with WordPress.com yet

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  supernovia · Staff · Apr 3, 2022 at 9:22 pm

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  Hi Jim, can you send a link to the page you purchased these from? Also, do you have an invoice at this email address?
  https://wordpress.com/me/account

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  jimzoomhealthconz · Member · Apr 3, 2022 at 9:29 pm

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  Hi, the plugin in question is Xero – Woocommerce: https://woocommerce.com/products/xero/

  Yes I have created a WordPress account so I could buy the plugin. https://wordpress.com/me/purchases/billing/67341116

  Kind regards
  Jim

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  staff-totoro · Staff · Apr 3, 2022 at 10:36 pm

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  Hi there Jim, thanks for clarifying. WooCommerce uses a different payments system than what we use on WordPress.com, so we do not have the ability to help with WooCommerce.com upgrades and payments.

  Instead you can use this option to reach out to Woo staff, and they will be able to assist you from there:

  https://woocommerce.com/my-account/create-a-ticket

  Hope this helps point you in the right direction!

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  jimzoomhealthconz · Member · Apr 3, 2022 at 10:50 pm

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  Ah, I see why I can’t do anything with the purchase. All sorted now. Thanks!