Plugin causes fatal error

  • Unknown's avatar
    trevor1944 · Member ·

    You tell me that a plugin causes a fatal error. My host cannot help. May I have another recovery link?
    [Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, BackupBuddy.

    First, visit your website (https://www.trevorsweb.net/) and check for any visible issues. Next, visit the page where the error was caught (https://www.trevorsweb.net/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    https://www.trevorsweb.net/wp-login.php?action=enter_recovery_mode&rm_token=IYQzYLd4MCMRITp27dbmJ1&rm_key=9bf5S7ZUeZOK3wAyu4L9P5

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.8
    Current theme: Twenty Twenty-One (version 1.4)
    Current plugin: BackupBuddy (version 8.5.2.0)
    PHP version 8.0.3 ]

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere.

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

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