Plugin fatal error peventing access to admin console

  • Unknown's avatar

    The plugin failure on our WordPress page has prevented me from accessing the admin console to even look for where to fix it. Earlier, I had followed the link from an email I received to try to use the recovery mode, and I briefly had access to look at the plugin page that showed the fatal error from the SwiftFramework update, but now I cannot even access the recovery mode, with an error message ‘Recovery mode not initialized.’ If possible, could we have a ticket put in to have the failed plugin dealt with? I have no way of accessing the admin console, and the site itself is inaccessible due to these errors.

  • Hi there,

    It looks like you’re in the wrong forum. It appears that you’re using the open-source WordPress software and therefore you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

    WordPress.com vs. WordPress.org

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