Plugin issue with orbit fox companion

  • Unknown's avatar
    deboramonteiroreis205156754b · Member ·

    Hi

    I have my wordpress website with the template via elementor and hosted by bluehost.
    I received the below message regarding a plugin error for orbit fox companion , and that I should contact the host. Is it WordPress, elementor or bluehost that will help me with this issue?

    Error message —
    ‘In this case, WordPress caught an error with one of your plugins, Orbit Fox Companion.
    Please contact your host for assistance with investigating this issue further.’

    Thanks

    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere.

    The good news is that your hosting provider may be able to help in this instance, since the messge you shared recommended that you contact them. I recommend contacting Bluehost for further assistance since they are in the best position to help. Thanks!

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