Plugin problem

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  vapourtastic · Member · Sep 20, 2021 at 1:13 pm

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  Hi there I updated a couple of plugins on my website last-night and straight after I’m receiving errors and website won’t load properly and I can’t access my wordpress control panel. I did get a website recovery email and did manage to login to my control panel but won’t let me access it again now!

  Site: https://vapourtastic.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Sep 20, 2021 at 9:14 pm

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  Hi there,

  We do offer the ability to add plugins on WordPress.com (with our Business Plan) but We’re limited in how we can help because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have access to your server files, or the ability to take a closer look at your site.

  Your host uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com, so for help with this you will need to turn to the open-source WordPress forums here and they will be able to help: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Best of luck!