Plugin redirection – redirected website to wrong one

• 

  andreasjagim · Member · May 30, 2021 at 8:56 am

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  Hello,
  I am writing you from my other account!
  I do have a massive problem with chengetakids.com that I set up.
  I downloaded a plugin – redirection. Unfortunately I redirected http://www.chengetakids.com to http://www.chengetakids.org before changing the webiste url.
  (I do own both domains but the website wasn´t changed on wordpress before redirecting…)
  Now I can not login and change these settings on wordpress with m account chengetakids.
  Please help me changing it back to normally access my website chengetakids.com
  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · May 30, 2021 at 11:04 pm

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  Hi there,

  The site chengetakids.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Strato Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/chengetakids.com+dns

  To clarify, we are not the only providers of WordPress sites, and Strato also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!