Poor Customer Service and Unclear Directions

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  86carrots · Member · Nov 23, 2012 at 12:25 am

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  I cannot understand this freaking website and how to make it work. I purchased a template from someone and want to upload it. Y’all tell me to get customization for $30 then turns out that you can’t upload the template that way. So I wasted $30…and now I have to have my website hosted by GoDaddy. So I upload the template there and they say that my nameservers are not pointed correctly to GoDaddy. I have NO clue what this means and y’all do not have a telephone # to actually help your customers and walk them through this yet you are quick to take money. Poor customer service!

  I need the following:

  My nameservers to be: ns17.domaincontrol.com and ns18.domaincontrol.com
  I need a refund for my $30 customization fee
  I need my template to show up on my “wordpress” account.

  Do not send me a link to how to do this because I obviously have gone through all of the support pages trying to do this myself and it has failed.

  Jennifer

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Nov 23, 2012 at 12:35 am

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  This will fix your name servers: http://en.support.wordpress.com/domains/domain-management/

  Ask for your own refund: Dashboard >> Store >> My Upgrades is I think where the refund button is – you have 30 days so no need to hyperventilate

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  raincoaster · Member · Nov 23, 2012 at 3:43 am

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  Ask for a refund from the person you bought the template from; those are for WP.org blogs, and you have a WP.com one.