pop up configure issue

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  joannekellysw · Member · Jun 25, 2021 at 5:23 am

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  Hi
  The pop up page which my customers add their email and name is not working correctly. I have contacted Aweber and Bluehost and they believe it is an issue for you. This is my reply from Bluehost

  This is an email from Bluehost, We have tried to configure the pop up from our end. It didn’t work, it looks like the pop up configuration issue. We suggest you to contact the Developer or the Plugin vendor to configure the pop up from their end.

  The site I need help with is jokellyslimmingworld.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

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  staartmees · Member · Jun 25, 2021 at 6:01 am

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  You are in the wrong forum as your site isn’t running on the wordpress.com platform, nor is wordpress.com the developer or vendor of that plugin.

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  staff-mckluskey · Staff · Jun 25, 2021 at 11:38 am

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  @joannekellysw, Hi there!

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/, or reach out directly to the developers of the plugin in question.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.