Posts disappeared

  • Unknown's avatar
    willkenway · Member ·

    Hi, I recently noticed there are technical issues with my WordPress website and ALL my posts have disappeared. Can you please check what the problem is. I am not very tech savvy. It just says ‘there has been a critical error on this website.’ None of the FAQs seemed to answer this… I remember quite recently there was something I needed to do with jetpack but it didn’t seem to go through, possibly that has something to do with it?

    Also, I have been receiving a TON of spam comments. Is there any way to stop this?

    Thank you for your help!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

    As for stopping spam comments, we recommend Akismet: https://akismet.com/

  • Unknown's avatar
    willkenway · Member ·

    Hi macmanx, thank you very much for your help!

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