Premium

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  knspears · Member · Jul 7, 2014 at 1:35 pm

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  How do I cancel my free upgrade?

  The blog I need help with is: (visible only to logged in users)

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  knspears · Member · Jul 7, 2014 at 1:47 pm

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  Update… after paying to premium my site has been deleted, I was under the impression it was to be applied to my username rather than one site. I have never used the site, when looking at my dashboard there were 5 blogs under the same name so I deleted the extras and must have deleted the one that I moved to premium. Please help, you must be able to if you can take our money. I am astounded there is no phone number to call!

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  rachelmcr · Member · Jul 8, 2014 at 10:06 am

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  Hi there,

  I’m sorry for the trouble you had — we don’t have phone support, but I can certainly help you with this here.

  All upgrades at WordPress.com, including WordPress.com Premium, are per-blog (rather than per-account). I checked your account, and I see that your WordPress.com Premium plan is linked to this active blog: http://fiftyonedegreesnorth.wordpress.com/

  The Premium plan you purchased for the deleted site was cancelled and refunded, and the plan on this blog is a free trial. If you’d like to keep the upgrade on this blog, you can purchase it by going to Store > My Upgrades in the blog’s dashboard.

  If you want to cancel the free trial, or if you have any questions about how to use WordPress.com Premium or other WordPress.com features, please let me know and I’ll be happy to help!