Premium prepaid member can't access anything

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  visions4netjournal · Member · Apr 24, 2017 at 10:39 pm

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  Hello,

  This is my first time on forums. I set up my site last December, 2016 and paid for a premium account. As of the last four days (when discovered) I can’t access the editor, stats, live chat, account info etc. I just get a blank page. The support page asked me to log in, which I did, and it calls me a free member, upgrade to a premium account to access live chat.

  What’s going on. Help please. Thank you

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 25, 2017 at 9:41 am

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  Hi there,

  I’ve sent an email to the address on your account, I’ll follow up with you there. Please let me know if you don’t receive it.

  Thanks!

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  visions4netjournal · Member · Apr 25, 2017 at 9:59 am

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  Hello,

  Yes I did receive the email. I don’t use a PC. I have two iPads and two IPhones. I tried each of the devices after clearing cash resetting Java and restarting. No go. One iPad with older IOS 9.5 won’t let me log in. The newer devices with the latest software let me log in, but I get a blank page on everything. This started about five days ago. Google Chrome is the same. The suspect browsers with spyware on them let me see the edit pages etc. I downloaded the iPad app today so I could talk to support otherwise I had no way to reach support, no phones numbers and locked out. The app has limited editing features and I have to relearn how to do things on it. I don’t care for it much. I noticed the staff has been changing the format lately which I think,has something to do with this problem.

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  gemmacevans · Member · Apr 26, 2017 at 8:30 am

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  Hi there,

  The Premium plan gives you access to email support so I’ve sent an email to the address on your account — I’ll follow up with you there :)

  Please let me know if you don’t receive it.

  Thanks!