Premium: request refund
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Hello, I just paid for upgrading to Premium in order to add plugins but I realize now that it’s not possible on WordPress.com. So, I don’t need the Premium and I would have a refund please. Thank you.
The blog I need help with is: (visible only to logged in users)
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You were unable to cancel your WordPress.com Premium purchase because you have a domain registered through the Premium upgrade, so we must handle the purchase cancellation manually.
Domain registrations may only be cancelled within 48 hours of purchase. However you can cancel the rest of the Premium upgrade for a refund of €58.
If we refund the rest of the Premium upgrade purchase, you can continue to use the domain kyanibenefits.info for your WordPress.com site, or you may point the name servers to another hosting provider in order to use the domain somewhere else. Here’s more information about using your domain at another hosting provider:
http://en.support.wordpress.com/domains/move-domain/
If you do not wish to continue to use your domain, we can cancel it as well. Please note that once it’s been cancelled, it may not become available in the future to register again. We typically would advise against this course of action unless you are certain you do not plan to use the domain in the future.
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Okay. Thank you for your explanations. So, I would cancel the Premium upgrade keeping my domain name for a refund of 58€.
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I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
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