premium video upload not working

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  tracynoland · Member · Nov 29, 2020 at 5:02 pm

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  We want to cancel our annual premium charge of $98.00 because the videos are not uploading.

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  fstat · Staff · Nov 30, 2020 at 7:11 am

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  Hi there,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Furthermore, there are no sites on the account you’re contacting us from.

  Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

  Why was I charged?