Previous employee locked me out of the account

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  feelbetterwellness · Member · Dec 3, 2021 at 5:18 pm

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  Hello, I am the site admin, and I received an email saying that this notice confirms that your email address on your site was changed to *insert email of someone I never worked with here*.
  I DID NOT CHANGE THIS EMAIL, and now I have no way to log myself into the website to work on it. It says if I did not change your email please contact the site admin which Is me, but I have no way to solve this issue.

  Please please help me regain my site back as I have a store front which I am trying to launch soon.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Dec 3, 2021 at 7:32 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you over at https://wordpress.org/support/article/resetting-your-password/