Pricing discrepancy for premium upgrade

• 

  kunal1202000 · Member · Aug 4, 2020 at 4:36 am

  • Copy link
  • Add topic to favorites

  Hi,

  I am from India and here as per your pricing plan premium plan charges are 280 INR/ p.m. which is equivalent to 3.75 USD/p.m. but i have been charged 8 USD / p.m. as per US pricing plan. As per Indian pricing it very much closer to Business plan @ 640 INR/p.m.
  which is about 8.55 USD.

  So my question is, will you be able to change my account billing currency to INR and can I then use the INR equivalent of 96 USD, already paid amount, to upgrade to business plan by further giving difference amount.

  Please help regarding the issue.

  Raised a ticket #3191947 on 2nd Aug, yet to get any response.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Aug 4, 2020 at 6:22 am

  • Copy link

  Hi there,

  We can change your account currency to INR, but that will only apply to new purchases you make going forward. It will not change your existing plan that was billed in USD, and you are not eligible for a credit due to the currency change – you were billed the correct amount according to the currency your account is currently set to.

  What we can do is cancel the existing plan for a full refund in USD, and then you can re-purchase the plan after we set your account currency to INR. Please confirm if you want us to do that.

• 

  kokkieh · Staff · Aug 4, 2020 at 6:23 am

  • Copy link

  Raised a ticket #3191947 on 2nd Aug, yet to get any response.

  It looks like you replied to your own ticket yesterday. That has the effect of moving your support ticket back to the bottom of the queue, meaning it takes longer to receive a reply.

  I’m now closing that ticket as I’m helping you here.

• 

  kunal1202000 · Member · Aug 4, 2020 at 6:34 am

  • Copy link

  Thanks for the help and suggestion Kokkieh .

  I would take your suggestion. You can cancel my current membership and initiate refund. Then pls change the account currency to INR so I can upgrade the plan as per Indian tariff.

• 

  kokkieh · Staff · Aug 4, 2020 at 7:37 am

  • Copy link

  Okay, I’ve refunded your original payment. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

  If you now go to the Plans page you should see pricing in INR, and will be charged according to those prices when you add a new plan.

  Please let me know if I can help with anything else :)

• 

  kunal1202000 · Member · Aug 4, 2020 at 8:36 am

  • Copy link

  Thanks for all your help Kokkieh. :)
  Now I can see the refund in Paypal and upgrade pricing in INR.