Privacy Error

  • Unknown's avatar
    sheilymaeblog · Member ·

    Hi!
    Whenever I try to access the WP Admin tab , a new window appears with the message: ‘Privacy Error. Your connection is not private…NET::ERR_CERT_COMMON_NAME_INVALID’ and it doesn’t let me access it further. What can I do to fix it?

    Site: https://www.sheilymae.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hi there, that site isn’t hosted with us. Here’s the difference between the free WordPress software and our managed hosting services:
    https://wordpress.com/support/com-vs-org/

    Here are some ideas that may help your sort this out, though:

    – Click on the SSL error to get more details

    – Share those details with your host to see if they need to fix anything

    – If you get a “mixed content” message, try to determine what on the page is loading insecurely. It may be something from one of your plugins.

    Then if you need more help, try searching or posting in the forums for the free software:
    https://wordpress.org/support/forums/

    And you’d be welcome to use our services too, of course! Let us know if you have questions.

    Cheers!

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