Problem buying plan

  • Unknown's avatar
    osfa23 · Member ·

    Trying to buy plan (basic, no adds) but web doesn’t do anything after i have filled all fields and clicked ‘Pay … now’

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that! I checked your account to see if the payment failed for some reason, but we don’t see any payment attempts, which means the issue was specific to the browser. Could you try clearing your browser cache to see if that helps? Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    You can also try using a different browser to see if the payment goes through.

    I’d also like to take this opportunity to learn more about the site you’re creating with us. Would you mind telling us more about your new site? What’s the site for, and what features do you need on the site? Based on your site requirements, we’ll be happy to share specific guides and suggestions and help you accordingly.

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