Problem changing email address?

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  cabbagecat · Member · Jun 29, 2014 at 2:55 pm

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  There seems to be a problem updating my email address, I need to change to a new one, but even if I receive the confirmation mail it doesn’t register the new address.

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Jun 29, 2014 at 4:09 pm

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  I’ll tag this thread for Staff assistance. Will you please provide both old and new email addresses here? The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rachelmcr · Member · Jun 30, 2014 at 12:43 pm

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  Hi there,

  I checked our records for your account, and it looks like you’re trying to update your email address to the same address you’re already using. That’s the email address listed in your account settings here: https://wordpress.com/settings/account/

  Could you let me know what email address you’re trying to change it to?