Problem turning auto-renew off

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  hehay16 · Member · Apr 10, 2017 at 4:51 pm

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  Hi,
  I must have purchased a domain name from here a while back, but am no longer using that url. I got an email that I am being charged $13 for this url and do not want to auto-renew. I am having trouble being able to update anything on my account because it just wants me to upgrade. I have purchased one elsewhere, with self-hosted WordPress and was wondering if you could refund me the $13 I am being charged, and help me resolve this. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 11, 2017 at 11:29 am

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  Hello,

  I got an email that I am being charged $13 for this url and do not want to auto-renew.

  There are no purchases on the account you are logged in to (hehay16). Which domain did you purchase domain mapping for?

  Once I know more, I’ll be happy to help!

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  hehay16 · Member · Apr 11, 2017 at 12:01 pm

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  The domain name was http://www.tosharecareandlove.com

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  gemmacevans · Member · Apr 11, 2017 at 2:02 pm

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  Hello,

  Thanks for the link. Domain mapping for tosharecareandlove.com is owned by futuremrshay — which is why you are unable to see it in your account.

  If you can login as futuremrshay and reply here to confirm you would like me to cancel and refund it, I can sort that out for you.

  Thanks!

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  hehay16 · Member · Apr 11, 2017 at 3:08 pm

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  Okay thank you! I’ll do that.

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  gemmacevans · Member · Apr 12, 2017 at 2:22 pm

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  Great — thanks!