problem with a recent payment

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  lizvandenberg · Member · Jul 18, 2016 at 1:20 pm

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  On the 9th of July the credit transfer was disputed. The dispute payment is due to confusion of unclear definition on depreciation. For this of course an excuse.
  My question is whether the recovery can be rejected (by a responce from WordPress.com) so that the money will be paid.

  Sincerely,
  Liz

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jul 18, 2016 at 10:50 pm

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  @lizvandenberg if you said the charge was fraudulent, we not only don’t get paid, but we are charged extra fees. Please contact your card company to let them know the charge was not fraudulent, then allow time for that to process, and we’ll go from there.

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  lizvandenberg · Member · Jul 21, 2016 at 9:45 am

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  @supernovia, thanks for your respond. I contacted my card company and they can only get the payment to you when you respond to it.

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  supernovia · Staff · Jul 22, 2016 at 3:40 pm

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  @lizvandenberg okay, it may take quite a while to resolve that way. If you’d like, you can just go ahead and re-purchase Premium now and take care of the fee.