Problem with my Mailing-List button

• 

  alphaeffecta · Member · Oct 28, 2020 at 1:07 pm

  • Copy link
  • Add topic to favorites

  I added MailPoet to my website & insert a Block for registration in some of my pages –
  From some unknown reason, people that tries to register getting an error massage:
  ‘An error has happened while performing a request, please try again later’
  I asked MailPoet support-team about this & they couldn’t find the problem;
  Can you help?

• 

  staff-mckluskey · Staff · Oct 29, 2020 at 9:10 am

  • Copy link

  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  alphaeffecta · Member · Oct 29, 2020 at 10:10 am

  • Copy link

  No, I’m pretty sure it’s WP.com
  My site address is: alpha-effect.co.il

• 

  staff-mckluskey · Staff · Oct 29, 2020 at 1:08 pm

  • Copy link

  Thanks for the URL. I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with upress.io. It seems that you have it connected to the WordPress.com account via Jetpack.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.