Problem with Theme causing site to crash.
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I need help enabling Recovery mode on my site.
Correct account: Unknown
The blog I need help with is: (visible only to logged in users)
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What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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Thank you.
RefinedAutoDetailing.com
I’m not sure if the problem is related to my theme, elementor, or both. I tried updating the theme, then exiting recovery mode, and the same thing still happened and now I’m unable to log back into Recovery Mode.
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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Thank you very much. I ended up determining that the issue was with Elementor. I was able to disable automatic plugin updates, roll back my website, log back in, and roll back elementor.
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