Problem with website

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  kasssai · Member · Nov 3, 2021 at 2:24 pm

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  Good morning, I tried to change the domain of the website on wordpress from http://www.mont-teide.com to http://www.elpasajesecreto.com and everything is wrong now – my panel is not working at all, would it be possible to reverse it? or connect the new domain http://www.elpasajesecreto.com with the template for wordpress made by me before? Thank you in advance for your help!! Best regards

  WP.com: Unknown
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  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Nov 3, 2021 at 9:36 pm

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (IONOS) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we have a custom system for adding a new domain name to sites on WordPress.com, but the system you describe matches the one used in self-hosted WordPress sites instead.

  Please contact IONOS support to ask for their help in changing your site address, and they will be in the best position to help.