Processing payments from stripe.

  • Unknown's avatar

    I have contacted stripe and our payment gateway according to them is properly connected, yet when I try to submit a payment with multiple cards, I keep getting an error message that says ‘Error processing payment’. They said it must be a problem on the wordpress end of things and to reach out to wordpress directly. The API Publishable, secretkey and webhooks are all correct. I have tried multiple credit cards in live mode and it will not go through.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Pro Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce

    The folks over there are familiar with your plugin and in the best position to assist. Hope this helps point you in the right direction!

  • The topic ‘Processing payments from stripe.’ is closed to new replies.