Purcahsed Upgrade never recieved

  • Unknown's avatar
    fallstraighttoyou · Member ·

    I purchased a bundle upgrade 5 days ago my account was charged. I checked it again. My wordpress.com site has not been upgraded as of today the Oct 27,2011. What can I do?

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    I don’t see any transactions on your account.

    Did you receive a receipt from us?

  • Unknown's avatar
    fallstraighttoyou · Member ·

    I know thats what is so confusing. I will copy and paste the paypal receipt I also had a blog godscoloringbook.com its gone.. I don’t know what happened I want the upgrade on fallstraighttoyou.com I already have done the oneclick hosting. Just need what I paid for. Thank you Marlo

    Transaction Details

    Express Checkout Payment Sent (Unique Transaction ID [removed from public forum])

    Original Transaction
    Date Type Status Details Amount
    Oct 22, 2011 Payment To WordPress.com Completed … -$99.00 USD

    Business Name:
    WordPress.com (The recipient of this payment is Verified)
    Email:
    (email visible only to moderators and staff)

    Shopping Cart Contents

    Qty Item Options Price
    1 WordPress Value Bundle for http://fallstraighttoyoudotcom.wordpress.com
    Item # 1003 $99.00 USD
    Amount $99.00 USD

    Item Total:
    $99.00 USD
    Sales Tax:
    $0.00 USD
    Shipping:
    $0.00 USD
    Handling:
    $0.00 USD

    Total amount:
    -$99.00 USD
    Fee amount:
    $0.00 USD
    Net amount:
    -$99.00 USD

    Date:
    Oct 22, 2011
    Time:
    07:13:43 PDT
    Status:
    Completed

    Shipping Address:
    No Address Provided

    Business Contact Information

    Customer Service URL: http://wordpress.com
    Customer Service Email: (email visible only to moderators and staff)
    Customer Service Phone: 877-273-8550

    Funding Type:
    Bill Me Later®, a PayPal service
    Payment source:
    $99.00 USD – Bill Me Later®, a PayPal service

    Special offer:
    You got 6 month financing on purchases of $199 or more! Any discounts will appear on your Bill Me Later®, a PayPal service statement.

    For more about your Bill Me Later®, a PayPal service activity, see your Account Overview. You can also schedule a payment.
    This transaction is subject to a Buyer Complaint or a chargeback. Go to the Resolution Center to learn more on resolving this issue.

    Description:
    Shopping Cart

    From: WordPress.com Forums <(email visible only to moderators and staff)>
    To: (email visible only to moderators and staff)
    Sent: Saturday, October 29, 2011 2:25 PM
    Subject: [WordPress.com Forums] Purcahsed Upgrade never recieved

    macmanx wrote:

    I don’t see any transactions on your account.
    Did you receive a receipt from us?

    Read this post on the forums: https://en.forums.wordpress.com/topic/purcahsed-upgrade-never-recieved?replies=2#post-732377

    You’re getting this email because you subscribed to ‘Purcahsed Upgrade never recieved.’
    Please click the link above, login, and click “Unsubscribe” at the top of the page to stop receiving emails from this topic.

  • staff-blorbo · Staff ·

    That upgrade was purchased under a different account on http://fallstraighttoyoudotcom.wordpress.com/

    You’ll need to login under that user account to access everything.

  • Unknown's avatar
    fallstraighttoyou · Member ·

    The only account showing for me is fall straight to you and it is still not showing it just says if you want an upgrade and ask me to do it all over again//

  • staff-blorbo · Staff ·

    The email address that you used to register the account which owns http://fallstraighttoyoudotcom.wordpress.com/ and purchase the upgrade was ll[…](email visible only to moderators and staff)

    If you need further help, please contact us via support@wordpress.com

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