Purchaced Custom Design Upgrade-Accidently created new blog. Help!

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  ivyshelden · Member · Jan 19, 2014 at 4:17 pm

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  I have a self hosted blog, the actual address is http://www.thewideopenmind.com.

  I am new at this, and when trying to change my theme I came across something called “Custom Design Upgrade. ” I clicked on “Learn more and purchase” and tried to enter in my normal username and password. It did not accept it even though it was the right login info for my blog. So I figured I must need to sign up for a different account, and entered in info and I guess I somehow created a new blog?? (thewideopenmind.wordpress.com). I wanted to purchase this for my existing blog. I clicked to get a refund and have not gotten the confirmation email for that yet.

  How do I delete this new blog, thewideopenmind.wordpress.com?
  How do I purchase the upgrade for my real blog: thewideopenmind.com???
  How do I get my refund???

  Please help, I am beyond frustrated!!!!!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 19, 2014 at 4:46 pm

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  http://www.thewideopenmind.com is NOT a free hosted WordPress.COM blog and you cannot purchase WordPress.COM upgrades for any blog that’s not a free hosted WordPress.COM blog.
  Read the comparison http://support.wordpress.com/com-vs-org/

  We provide upgrades and support only for free hosted WordPress.COM blogs like http://thewideopenmind.wordpress.com/

  You are posting to the wrong support forum. If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

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  timethief · Member · Jan 19, 2014 at 4:48 pm

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  P.S. I’ll tag this thread for Staff assistance with your refund. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rachelmcr · Member · Jan 20, 2014 at 1:22 pm

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  Hi there,

  I went ahead and cancelled your Custom Design purchase and issued a full refund. Please note that it can take up to 10 days for refunds to appear on your bank statement.

  The Custom Design upgrade is only for blogs hosted here at WordPress.com. Since you have a self-hosted blog using the free WordPress.org software, you don’t need any upgrades to change your theme’s CSS. Just to clarify, WordPress.com and WordPress.org are different entities; you can read more about the differences here: WordPress.com and WordPress.org

  Here are some WordPress.org support pages about using and editing themes for self-hosted blogs:

  • http://codex.wordpress.org/Using_Themes
  • http://codex.wordpress.org/Appearance_Editor_Screen

  If you have questions about that, as timethief mentioned, you can get additional help in the WordPress.org support forums here: http://wordpress.org/support/

  Please let me know if you have any questions about that. :)