Purchase for dawnlee.in

• 

  gautamdhakad · Member · Nov 22, 2021 at 5:00 am

  • Copy link
  • Add topic to favorites

  Hello. i just made / tried a purchase for Jetpack Backup. At the time of purchase, it showed pricing as INR 2000.

  But seems the purchase did not went well. Secondly, i am also not able to add my website address as dawnlee.in.

  i am attaching all the screenshots for your reference. Please consider.

  • https://photos.app.goo.gl/54W3kgxczuhN4Tgs5
  • https://photos.app.goo.gl/U1qHf9FzSUeLeoBT6
  • https://photos.app.goo.gl/2LsjxfqQ34ZjZdgAA

  Please help in this regard.

  Thank you.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aleone89 · Staff · Nov 22, 2021 at 10:02 am

  • Copy link

  Hello there,

  Ok, I suspect this purchase may have been made with a different account.

  Can you tell me if you’re able to locate a transaction ID as per: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id so that we can attempt to track down this purchase please.

  Many thanks.