Purchased domain redirecting to old one

  • Unknown's avatar
    garrymorrismc · Member ·

    Two part question:

    1 – it was advertised that the “First year [is] FREE” for all new domain purchases, however when proceeding to the checkout, the $24AU cost is incurred.

    2 – there is no indication in the domain purchase process that a PRO plan is required for the new domain name to replace the old one. For this reason, can someone please advise the best course for seeking a refund?

    I purchased a legacy plan on a different account about 8 months ago, which was only $60 or so, and was choosable alongside a range of other relatively cheap plans that have been replaced by the very expensive ($240AU) PRO plan.

    If a user purchases a domain, what is the justification for forcing a PRO plan purchase, simply to have that new domain function properly?

    Any help is appreciated!

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    1 – it was advertised that the “First year [is] FREE” for all new domain purchases, however when proceeding to the checkout, the $24AU cost is incurred.

    The domain is free for the first year if you purchase our annual plan.

    2 – there is no indication in the domain purchase process that a PRO plan is required for the new domain name to replace the old one. For this reason, can someone please advise the best course for seeking a refund?

    You can go to your Purchases page (https://wordpress.com/purchases/), select your domain, and cancel it. This will automatically issue you a refund.

    Please note that this will cancel your domain, and it may be unavailable for a while to register it again.

    If you have any other questions, just let me know, and I’ll be happy to help.

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